A selection of my notes from The Power of Moments by Chip and Dan Heath

3 principles to bolster pride:

  • Recognize others
  • Multiple meaningful milestones
  • Practice courage
  • We dramatically underinvest in recognition - 80% of managers say they regularly express appreciation but less than 20% of employees agree
  • Effective recognition is personal, not programmatic
  • Surface milestones that would have gone unnoticed

3 strategies to create moments that knit groups together:

  • Create synchronized moment
  • Invite shared struggle
  • Connect to meaning
  • Strangers who performed a painful task together (submerging hand in ice water) bonded more. Hazing could be an example of this.

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